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Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 30 Septemeber 2026

At Amruthaa Foods, we prepare fresh food products with care. Because our products are perishable and consumable, our return policy is different from non-food products. Please read this policy before ordering.

1. Order Cancellation

  • You can cancel an order before it is dispatched. To cancel, call or WhatsApp us on [number] or email [email] with your order number as soon as possible.
  • Once the order is packed or handed over to the courier, it cannot be cancelled.
  • If we cancel an order (for example, due to stock issues), you will receive a full refund.

2. Returns

Due to the nature of food products (hygiene and food safety), we do not accept returns for:

  • Change of mind
  • Opened or partly consumed products
  • Taste or spice-level preferences
  • Minor variations in colour, shape, or texture

3. When We Accept Replacement or Refund

We will replace the product or refund you if:

  • The product arrives damaged, leaking, or spoiled.
  • You receive the wrong product or a wrong quantity.
  • The product is past its expiry or best-before date at delivery.
  • The package is tampered with or opened on arrival.

4. How to Raise a Claim

  1. Contact us within 48 hours of delivery by WhatsApp on [number] or email [email].
  2. Share your order number, clear photos of the product and the packaging, and ideally an unboxing video showing the parcel being opened.
  3. Our team will review the claim within 2–3 working days and confirm the resolution (replacement or refund).

Claims raised after 48 hours, or without photo evidence, may not be eligible.

5. Refund Process

  • Approved refunds are issued to the original payment method (UPI, card, net banking, wallet) via Razorpay.
  • Refunds are initiated within 3–5 working days of approval. After that, your bank may take 5–7 working days to credit the amount.
  • For Cash on Delivery orders, if applicable, refunds are made by bank transfer or UPI. You will need to share your account or UPI details.
  • Shipping charges are non-refundable unless the error is ours (wrong, damaged, or spoiled product).

6. Failed Payments

If money is debited but the order is not confirmed, the amount is automatically reversed by the payment gateway or bank within 5–7 working days. If you do not receive it, contact us with your transaction ID.

7. Undelivered or Returned Parcels

If a parcel is returned to us because of an incorrect address, an unreachable phone number, or refusal to accept delivery, we can re-ship it after you pay the shipping charges again, or refund the product value after deducting shipping and handling costs.

8. Contact Us

Amruthaa Foods
Vijayawada, Andhra Pradesh
Email: info@amruthaafoods.com
Phone / WhatsApp: 9949867966
Support hours: [e.g., 10 AM – 6 PM, Monday to Saturday]